After being a fan of delta airlines over the past few years, I have really started disliking them. 2 incidents led me to do this:
1. One morning my flight to Detroit was delayed due to a technical glitch. I was supposed to go to Atlanta later in the day, so I got off the flight and had my ticket changed to an evening flight to Atlanta. I went back home for the rest of the day, but delta refused to pay me for a cab back to home and back to the airport.
2. Recently I had a flight booked from Boston to Chicago and back. I had a work trip scheduled the day before to Chicago, so I figured I could tell Delta that I wouln't take the first leg. They get an extra seat, I get convenience and everyone is happy! WRONG! I had to pay a $150 CHANGE FEE to make the change to my ticket. Why? Because I apparently violated my contract with delta.
After 2 years of being platinum and gold medallion, and spending so much money with them, these events have totally ticked me off. A great case in how you get your customers to start taking their business elsewhere!